This article looks at the support you get from Australian forex brokers and how you can test this.
As the forex market is open 24 hours during the week you need to be able to get support from your Australian forex brokers at all times. Before you sign up for an account with Australian forex brokers you have to consider what support they offer. You should also consider the ways that you can test the support you are getting. When you test the support you have to know what to do and what you should be doing.
The Support Methods
The first point that you have to look at when you consider Australian forex brokers is the support that they offer. There are a number of different methods that could be used and you should consider which are best and which suit your trading. One of the most common ways that support is offered would be through the live chat support. This facility allows you to chat to a support technician when you have a problem.
There are many brokers who will also offer phone support. Of course, when you look at the phone support that you can get you should look for a number in your country. Some brokers will have different numbers for support in different countries. However, there are other brokers that will only have a domestic number and an international number.
There are some brokers that only offer you a ticket system to use. This is possibly the worst of the support methods because of the amount of time it can take for your problem to be solved. When you work with a ticket system you are generally going to be guaranteed a reply in 24 hours. This is not ideal for the fast paced market that is the foreign exchange.
Testing the Australian Forex Brokers Support
Once you know about the support methods that are being employed you should consider testing the support. There are a number of points that you should look at when you test the support. These points are the speed of the support, the ease of use and the replies that you get.
To test the speed of the support you should consider the speed of the platform and the reply you get. You need to have a number of questions that you are going to ask the support. You need to make a note of the time between you asking the question and the response you get. If you are looking at live chat you have to consider how long it takes to open the system and for a support technician to contact you.
The ease of use will only apply to certain support methods. The live chat and the phone support are the two that this will affect the most. There are many Australian forex brokers that have a number of steps that you need to go through on the phone. This can limit the ease of use of the support channel.
The last point that you have to consider is the reply that you get. The details in the reply and how easy it is for you to understand should be looked at. If you cannot understand the support you are going to get then you will not get the benefit of the support.
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